Code of Conduct

At Silk & Circus our code of conduct is simple and applies to all students and staff. Disrespectful, exclusionary, hateful, or discriminatory behaviour will not be tolerated in our studio by any person towards another. Anyone displaying such behaviour through their words or actions will be asked to leave without a refund or other compensation for uncompleted services. Disruptive or unsafe behaviour may also result in warnings, being asked to sit out or leave a class or eventual cancellation of memberships or pricing options without refund.

Rules of Conduct (as per Liability Waiver and Release)

1. All safety instructions from instructors must be followed.

2. Only instructors are to handle rigging and tie offs.

3. Swinging on the equipment/apparatus is prohibited. Unsafe and inappropriate use of equipment and conduct will be cause for removal from the center.

4. Communication is a must. If you feel at risk or uncomfortable during an activity or see other participants in unsafe situations you must notify instructors immediately.

5. Do not make contact (hands, feet, body...) with rigging or walls/support structures of the facility.

6. Equipment/apparatus brought in from outside Silk & Circus must be inspected for compatibility with onsite rigging by an instructor prior to use.

7. All non-participants must stay outside of the matted floor area.

8. Shoes, food and drinks are not permitted on the matted floor area.

ATTIRE: Wear appropriate clothing (no buckles, belts or buttons, no loose clothing, no shorts), have hair tied up/tidy and bring water to each training session. No jewellery (except 1 pair of studs). We recommend a t-shirt or long sleeve and leggings.

Replacement Classes, Refunds, Pre-Registration, Late Cancel, No-Shows

Please refer to our Cancellation policy

Mobile Devices and Photography

Please switch off your mobile phones and devices during class and leave them off the studio floor. If you have to take/make a call or text during class, please step outside the studio. You may take photographs between classes or during class if the instructor invites it, however please keep these guidelines in mind:

1. Please be safe. Please do not attempt moves between classes that you cannot complete safely without instruction or spotting.

2. Please be respectful of other people in the studio who may not wish to be photographed. Ask them politely to move out of the background of your photo or take it at a different angle.

3. Social Media etiquette: We encourage you to share photographs of yourself taken in our studio on social media.

3.a. Please keep the messages positive.

3.b. Please tag the studio’s social media accounts, if possible.

3.c. If there are other people in your photograph, even if they consented to being photographed, please do not tag them without their permission. 

Etiquette for Use of Equipment Before/Between/After Class

If you arrive early and lessons are in progress, you may wait in the carpeted area. Please try to keep conversations quiet so that you are not distracting or disrupting the class in progress. Due to the nature of the rigging in the aerial studio, we will often need the time before and between classes to change out apparatus or to inspect the rigging for safety. Please do not use the aerial apparatus outside class time. As above, please also respect your instructor's time before or between classes as they may need that time to set up the studio for the next class or prepare for the next class.

Privacy Policy

Silk & Circus is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information we receive on the Internet about you. 

Gathering Information

The personal information we collect is used only by us to respond to your inquiry. This increases our level of customer service and allows us to provide the information you requested in an efficient manner. No other organization other than Silk & Circus and Aerial Silks Ltd will receive information about you. 

Links

The Silk & Circus website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, Silk & Circus is not responsible for the content or the privacy practices employed by other sites. 

Cookies

A cookie is a tiny element of data that a Web site can send to your browser, which may then be stored on your hard drive for future recognition. You may set your browser to notify you when you receive a cookie. At this time the Silk & Circus site does not employ the use of cookies. 

Copyright Policy

The contents of the Silk & Circus website are protected by applicable copyright laws. No permission is granted to copy, distribute, modify, post, or frame any text, graphics, video, audio, software code or user interface design or logos. Unauthorized use or exploitation of such marks and names is strictly prohibited. Unauthorized downloading, re-transmission, storage in any medium, copying, redistribution, reproduction, or republication for any purpose is strictly prohibited. 

Internet E-mail

E-mail over the Internet is not a secure medium and privacy cannot be assured. Silk & Circus cannot assume any responsibility for any harm or damage you may experience or incur by sending personal or confidential information over the Internet by E-mail, or if we send such information at your request. 

Disclaimer of Liability

Silk & Circus is not responsible in any way for any damages (direct, indirect, special, economic, or consequential) in respect of use of this Web site, any of its content or any Web browser. 

Silk & Circus reserves the right to change the General Policies at any time and will post an updated version of this policy on our website www.silkandcircus.co.nz

Please contact us if you have any questions.